Shipping policy
Last Updated: July 2026
Thank you for shopping with us! We are committed to processing and delivering your order as quickly as possible.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- United Kingdom: 5–10 business days
- Europe: 7–12 business days
- United States & Canada: 7–15 business days
- Australia & New Zealand: 8–15 business days
- Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or peak holiday periods.
Shipping Costs
Shipping costs are calculated at checkout. Any free shipping promotions will be displayed on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become active.
Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information is correct before completing their purchase.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Delayed Deliveries
While we strive to meet the estimated delivery times, delays can occasionally occur that are outside of our control. We appreciate your patience and understanding.
Lost or Missing Packages
If your package appears to be lost, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to investigate the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the item and packaging so we can assist you promptly.
Contact Us
If you have any questions regarding your order or shipping, please contact our customer support team. We are happy to help.